• Watches
  • CUSTOMER CARE
    • Common requests
  • Know the delivery status / track package
  • Return an unused item
  • Modify a current order
  • Cancel a current order
    • Contact
  • Send e-mail inquiry
  • Call us
    • FAQ
  • FAQ
  • 2 year warranty or more
  • 90 Day Return Policy
  • Secure Payments
  • Insured Delivery
  • Damage Cover
  • Watch Know-how
  • Integrity Policy
  • Cookies

    • CUSTOMER CARE

    Choose a subject
    Existing order
  • Delivery status / track package
  • Return an unused item
  • Modify a current order
  • Cancel a current order
  • Report a problem with a delivered item
  • Request a copy of my receipt
    • Category
  • Want to know the delivery time of a specific product (no existing order)
  • Want to know more about a specific product
  • Am looking for a model that is not in your shop
    • Payment
  • Want to split up the payments on an item over 10 000 EUR
    • Other
  • Questions regarding marketing
  • My question is not in the list
    • Choose an option from the list above

    CONTACT US

  • Phone: +46 8 55 80 15 84
    Regular opening hours for our telephone support are Monday to Friday 13:00-15:00
    Other times we can be reached via our via email: support@thewatchagency.com

  • COMPANY INFORMATION

  • Scandinavian Luxury Group AB
  • Box 3229
  • SE-103 64 Stockholm Sweden
  • VAT-number: SE-556721617001
  • Headquarters: Stockholm, Sweden
  • Trustpilot