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  • Integrity Policy - Scandinavian Luxury AB - updated 2019-02-28


    We believe in the importance of your personal integrity and our goal is to maintain a very high level of data security. We will not sell your information to another company. Below is a description of how we handle your personal data. If you have any questions you are welcome to contact us.

    Responsible for personal data
    Scandinavian Luxury AB, organisation number 556721-6170, located at Götgatan 19, 11646 Stockholm, Sweden, is responsible for the company's handling of personal data.

    When do we collect your data?
    When you visit our platform, when you buy our products and when you contact our customer service, we are obliged to collect your personal data. The information we collect is necessary in order to enter into a contract with you, the customer.

    What kind of information do we collect?
    The data we collect from you when you purchase a product or use our support services are the following:

    1. When you make a purchase we collect
    Name
    Email
    Personal identity number (Depending on the payment method)
    Address (Billing and delivery address)
    Phone number
    IP address
    Payment details
    Payment history
    Information about your purchase (Products)
    Your newsletter preference

    Processing
    * Control of possible payment methods – this can include a credit check
    * Order delivery
    * Handling of complaints and warranty claims

    Legal Basis
    We collect this data in order to fulfill our agreements with our customers. Without access to this information we would be unable to enter into a contract with you.

    Storage Period
    We store this information for a minimum of 84 months (7 years) following a completed delivery and payment to be able to handle all types of complaints and warranty claims in a manner that satisfies our customers.

    2. Customer Service Claims
    Name
    Email
    Address (Billing and delivery address)
    Phone number
    IP address
    Purchase history
    Technical data regarding your equipment

    Processing
    * Investigation of complaints
    * Investigation of support claims (Including technical support)

    Legal basis
    We store this information as we consider it to be in our common interest to solve problems that arise in a way deemed satisfactory by both parties.

    Storage period
    We store this information for a minimum of 84 months (7 years) to be able to handle all types of complaints and warranty claims in a way deemed satisfactory by our customers.

    3. Datalogs
    Technical data regarding your equipment
    Name
    Email
    IP address
    Personal identity number (In some cases)

    Processing
    * Investigation of complaints
    * Investigation of support claims (Including technical support)

    Legal basis
    We store this information as we consider it to be in our common interest to solve problems that may arise in a way that satisfies both parties. This also includes any legal obligations arising from the abuse of our services.

    Storage Period
    We store this information for up to one month in order to continuously improve our application and to ensure that your purchase is managed correctly.

    From which sources do we collect your data?
    In addition to the information you supply us with, in some cases we also collect:
    1. Data regarding your creditworthiness from credit evaluation companies, banks or credit reference agencies.
    2. Data regarding your address to ensure we have your current address.

    Who do we share your data with?
    - Logistics and transport companies
    - Payment solutions
    - Marketing (For our newsletters and to give you the opportunity to comment on our service and our products)
    - Public authorities (If we are obligated by law)

    When your personal data is shared with another company that itself is a personal data controller, said company’s policy regarding personal data processing applies.

    Where do we process your data?
    Our aim is to ensure that all of your personal data is processed within the European Union/European Economic Area. All of our IT systems are currently located within the EU/EEA.

    For how long do we store your data?
    We never store your data longer than necessary depending on the storage purpose. More information regarding the storage period is available under “What kind of information do we collect?”

    What are your rights when you register?
    - The right to access
    Once a year you may make a clear demand of exactly what information you would like to access. You can do this by contacting us through the contact details specified.

    - The right to rectification, restriction and removal
    You have the right to demand that inaccurate data be corrected. You also have the right to demand that the use of your data be limited or that it be removed entirely.

    - The right to move data
    Any person who allows us access to their personal data has the right to, in certain cases, obtain their own data (the right to data portability) and use it for other purposes with another personal data controller. We are required to facilitate said portability of personal data. We process personal data with your consent, in order to fulfill an agreement with you and this portability only applies to data that you, personally, have submitted.

    How do we process personal identity numbers?
    We use your personal identity number in those cases it is needed, whether it be to simplify the customer experience or to enable controls that require personal identity numbers. We erase personal identity numbers from our system as soon as they are no longer needed.

    How do we protect your personal identity number?
    We work continuously to increase security measures so as to ensure that your personal data does not end up in the wrong hands.

    The Swedish Data Protection Authority
    The Swedish Data Protection Authority ensures that we comply with existing legislation regarding personal data. If you believe we are processing personal data in an improper way you may file a complaint with them.

    How do you contact us with questions regarding our data protection?
    You can always obtain answers to your questions by contacting our customer support. You can reach them by sending an email to support@thewatchagency.com.

    This document will be updated continuously as we make changes. You can download this document from our website, where you will also be able to see when it was last updated.